Ethan Hathaway

FAQ 17

• What is included in the course fee?
• Payment Policy
• Cancellation, Substitution and Refund Policy
• Course Cancellations & Speaker Substitutions
• Are Your Courses Eligible For CPD, CPE, Continuing Education Points?

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Travel and Visa's 3

• How to Apply for Entry Visa Into Singapore for Saudi Nationals/Passport Holders
• When should I book my travel arrangements?
• How to apply for visa's into London, United Kingdom

Accommodation 5

• Do the course fees include accommodation?
• Are there special room rates for delegates at the venue hotel?
• Can you recommend other hotels near the venue?
• Can you help me book a hotel room?
• Will the venue change?

Attending a Course 7

• What is the dress code for attending the course?
• What language will the course be taught in?
• What time does the course start and end?
• Will there be any breaks? If so, what time are the breaks?
• I am vegetarian or require Halal food, may I request special meals?

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Getting Started 1

• Getting Started (New)

FAQ & Troubleshooting 16

• What payment methods do you accept for online courses?
• Online Course Licenses (Personal and Corporate) Explained
• What's the difference between a self-study format and instructor-led format?
• How do I retrieve and/or reset my password?
• I can't login

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Webinars 6

• What do I need to join a webinar?
• How do I join a live webinar?
• How do I know what time and date the live webinar session is held in my time zone?
• What if I can't join the live webinar?
• May I share the webinar login details with my friends and colleagues?

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Certifications FAQ 9

• Am I guaranteed employment if I become Certified?
• Can I get a refund on the Certification exam fee?
• Are your Certifications internationally recognized?
• Can I get certified without taking the course?
• When will I receive my Membership pack?

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Certification Exams and Assessments 7

• Am I guaranteed to pass the certification?
• I failed the exam or project, what do I do?
• How do I get certified? How does the certification process work?
• What format are the exams?
• How difficult is the exam?

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Memberships FAQ 2

• How do I cancel my membership?
• How do I update my details?

General FAQ 2

• Complaints Policies and Procedures
• Non-Discrimination Statement and Policy

Billing and Payments 6

• What payment methods do you accept?
• Can I pay in a different currency (other than US$)?
• For Indonesian Clients/Delegates Only: DGT-1 forms Information
• Withholding Taxes
• When will I receive my refund?

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Updating Your Contact & Communication Preferences 2

• Do you rent, sell or exchange my contact information with external parties?
• I wish to update my contact details, interests and preferences

FAQ 4

• Refund Policy for Publications
• Cancelling a Subscription
• Publications License (Individual and Corporate)
• May I print an eBook I purchased?