FAQ & Troubleshooting

What payment methods do you accept for online courses?
We can accept credit card (Mastercard and Visa) and bank/wire transfer payments for online courses. Please note your online course access is only acti...
Tue, 5 Aug, 2014 at 10:14 AM
Online Course Licenses (Personal and Corporate) Explained
All online courses are subject to the following two types of licenses depending on which one you purchase:   Personal License: Online course is ...
Thu, 28 Aug, 2014 at 4:26 PM
What's the difference between a self-study format and instructor-led format?
Self-study online courses include the following: Online video lessons & tutorials Downloadable notes and slides Self-study online courses are on-...
Tue, 15 Aug, 2017 at 4:09 PM
How do I retrieve and/or reset my password?
If you have forgotten or need to retrieve or reset your password, please follow the below steps: Go to: http://www.ethanhathaway.com/members/ Click on...
Tue, 18 Apr, 2017 at 11:18 AM
I can't login
If you can't log into the members area to access your product/online course, try the following steps: Check the URL you are accessing, is it correct?...
Tue, 18 Apr, 2017 at 11:41 AM
How do I access my digital certificate of completion?
In order to access your digital (PDF) certificate of completion for an online course, follow the below steps: Ensure ALL lessons and modules are complete...
Mon, 24 Apr, 2017 at 1:29 PM
Do I need to download any software?
  No. You do not need to download any software to join a live webinar. After you have registered and paid for your webinar, you will emailed instructi...
Fri, 1 Aug, 2014 at 11:34 AM
You are unable to view the videos or the videos show the error message of "video not found"
We recommend you try Mozilla Firefox or Google Chrome web browsers to view the tutorials. Many of issues arise from Internet Explorer browser.  Please a...
Mon, 8 Mar, 2021 at 3:46 AM
How do I move on to the next module?
Ensure you clicked the "Mark Complete" button and you should be able to move to the next lesson/module. 
Thu, 4 May, 2017 at 5:35 PM
Videos don't seem to be loading
We use Vimeo video hosting service to host and serve all our online course videos. We understand that Vimeo is banned or blocked in certain countries. ...
Wed, 20 Mar, 2019 at 8:22 PM