FAQ & Troubleshooting

How to send/upload content to your eReader device
Amazon Kindle Device Users The easiest way to transfer text course content to your Amazon Kindle eReader device is through their Send through Email method....
Fri, 3 Apr, 2020 at 2:55 AM
How to view PDF files & content
Viewing PDF file documents is very easy and requires any kind of PDF viewer application. Most are available for free to use. The most popular PDF re...
Fri, 3 Apr, 2020 at 2:58 AM
Can I get a refund on online courses?
In general there are NO refunds on online courses. Please ensure you read the course descriptions carefully before purchasing.
Fri, 3 Jul, 2020 at 6:42 AM
I can login but having problems resuming the course.
If you can log into the course/member's area but having problems viewing/starting/resuming the course, it's most often an issue with your web browse...
Wed, 22 Jul, 2020 at 7:35 AM
Duration
The courses are self paced so there is no time period or expiration. Some of our clients have taken 2-3 weeks to complete the training and exam and some hav...
Wed, 3 Feb, 2021 at 5:22 AM
I haven't received my course access details
"Help, I just ordered and paid for an online course but I have not received any access details." 1) This is a common occurrence where we'v...
Wed, 3 Aug, 2022 at 1:23 AM