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Live Public/Open Training Courses
What is included in the course fee?
Cancellation, Substitution and Refund Policy
Course Cancellations & Speaker Substitutions
Are Your Courses Eligible For CPD, CPE, Continuing Education Points?
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Travel and Visa's
How to Apply for Entry Visa Into Singapore for Saudi Nationals/Passport Holders
When should I book my travel arrangements?
How to apply for visa's into London, United Kingdom
Do the course fees include accommodation?
Are there special room rates for delegates at the venue hotel?
Can you recommend other hotels near the venue?
Can you help me book a hotel room?
Will the venue change?
Attending a Course
What is the dress code for attending the course?
What language will the course be taught in?
What time does the course start and end?
Will there be any breaks? If so, what time are the breaks?
I am vegetarian or require Halal food, may I request special meals?
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Online Distance Learning Courses
Getting Started (New)
FAQ & Troubleshooting
What payment methods do you accept for online courses?
Online Course Licenses (Personal and Corporate) Explained
What's the difference between a self-study format and instructor-led format?
How do I retrieve and/or reset my password?
I can't login
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What do I need to join a webinar?
How do I join a live webinar?
How do I know what time and date the live webinar session is held in my time zone?
What if I can't join the live webinar?
May I share the webinar login details with my friends and colleagues?
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Am I guaranteed employment if I become Certified?
Can I get a refund on the Certification exam fee?
Are your Certifications internationally recognized?
Can I get certified without taking the course?
When will I receive my Membership pack?
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Certification Exams and Assessments
Am I guaranteed to pass the certification?
I failed the exam or project, what do I do?
How do I get certified? How does the certification process work?
What format are the exams?
How difficult is the exam?
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How do I cancel my membership?
How do I update my details?
Complaints Policies and Procedures
Non-Discrimination Statement and Policy
Billing and Payments
What payment methods do you accept?
Can I pay in a different currency (other than US$)?
For Indonesian Clients/Delegates Only: DGT-1 forms Information
When will I receive my refund?
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Updating Your Contact & Communication Preferences
Do you rent, sell or exchange my contact information with external parties?
I wish to update my contact details, interests and preferences
Refund Policy for Publications
Cancelling a Subscription
Publications License (Individual and Corporate)
May I print an eBook I purchased?
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